Conflict is an inevitable part of work life. It can block effectiveness or boost results depending on how you deal with it. Explore your preferred approaches to conflict resolution. Apply conflict resolution skills using practice scenarios and real situations. Prepare for anticipated conflict and lay the groundwork for positive interactions using the practical tools provided in this course.
Learn strategies for resolving workplace conflict Setting the stage and applying basics conflict techniques can be critical to successful conflict resolution.
Use fundamental conflict techniques such as:
- Setting the stage
- Leveraging non-verbals
- Self control
Learn powerful conflict resolution techniques.
Turn criticism into an opportunity to build relationships. Pick up tips for handling "difficult people." Understand attitudes about conflict.
Use advanced techniques such as:
- Adjusting to style
- Dealing with difficult people
- Managing anger in others
- Handling criticism
Be empowered to generate positive results from conflict.
Get the results you want by:
- Using the four steps of conflict resolution.
- Analyzing conflicts and developing win-win agreements
- Preparing for a real conflict interaction
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