In today's business environment, not improving is not an option. If you aren't moving forward, you are moving backward, there is no staying even. Continuous improvement has become a part of our organizations. Successful organizations constantly measure and improve every internal and external process that contributes to customer satisfaction and organizational goals. Process improvement is used to advance those goals or to improve a measurement that is not acceptable, to obtain continuous improvement. In this course, students will learn to identify process issues, problems, and opportunities, and how the customer affects process improvement. Students will also learn the tools for understanding and accessing the current process, what is happening now. The difference between process improvement and redesign will also be covered.
In this course students will:
Define process improvment, review the principles, and explore the PDCA cycle.
Be exposed to a process improvement model, the flowcharting tool, and learn how to assess the current situation of a process.
Evaluate the differences between improving and redesigning a process, learn the steps in implementing an improvement plan, and the methods for evaluating an improvement.
Review and explore the various tools available to work with numbers, ideas, and teams.
Prerequisites
Students should be familiar with browsing the internet, uploading files and using their operating system.
Requirements
No special software or equipment is required for this course.
Scheduled Dates
You can register for an online class for up to 10 days after the start date.
9/15/2010 - 10/6/2010
8 hours - $99
10/13/2010 - 11/3/2010
8 hours - $99
11/10/2010 - 11/30/2010
8 hours - $99
Classes start every four weeks.
Check back for later dates.
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