Learn the skills of working with a team, how to manage their time, how to manage work-related stress and how to communicate effectively. Also learn how to solve conflicts and improve customer service and/or productivity.
In this course students will:
- Identify traits in themselves and others that affect how a person thinks and acts.
- Apply skills for overcoming communication barriers.
- Apply skills for work as part of a team.
- Identify ways to improve cross-cultural relations.
- Identify ways to resolve conflicts.
- Identify traits and skills of good leaders.
- Identify good political and customer satisfaction skills.
- Identify guidelines for behaving ethically.
- Identify ways to improve their productivity and manage stress.
- Apply job search and career advancement strategies.
Prerequisites
Students should be familiar with browsing the internet, uploading files and using their operating system.
Requirements
No special software or equipment is required for this course.
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